Our Story
Established in 2024, thestayhaus was born from a vision to redefine serviced apartment living in London. We combine boutique attention to detail with enterprise-level reliability.
Founded on Experience
thestayhaus emerged from the intersection of hospitality excellence, operational expertise, and design sensibility. Our founding team recognised a gap in London's serviced apartment market: while luxury existed, it often came with complexity. While simplicity existed, it frequently sacrificed quality.
Drawing from decades of experience across luxury hospitality, property management, and guest services, we set out to create something different. A service that would deliver five-star standards with the ease and comfort of home. A business model that would provide property owners with guaranteed returns while maintaining impeccable asset care.
Our focus on London is deliberate. These neighbourhoods offer the perfect balance of central accessibility and authentic character. From Chelsea's refined elegance to Camden's creative energy, each area provides guests with a genuine London experience while maintaining excellent connectivity to the city centre.
We believe that where you stay should enhance how you experience London. Every property we select, every service we provide, and every interaction we facilitate is designed around this principle.
Our Values
Reliability
Consistent service standards and dependable support you can trust, 24/7.
Privacy
Discreet, professional service that respects your space and personal requirements.
Responsiveness
Swift resolution of requests with proactive communication and attention to detail.
Excellence
Immaculate standards in every aspect, from property condition to guest experience.
Our Service Promise
Every guest receives the same exceptional level of service, from the moment you enquire until long after checkout. Our promise is simple: we handle everything so you can focus on what matters most.
Our Approach
"Boutique scale, enterprise discipline." Our team combines intimate knowledge of London with systematic operational excellence, ensuring personal service without compromising reliability.
Management Team
Operations & Strategy
Combined expertise in hospitality operations, property management, and luxury service delivery. Alumni of leading hotel groups and proptech companies.
Guest Services
Customer Experience
Dedicated team providing round-the-clock support with backgrounds in luxury hospitality and concierge services across London.
Property Care
Maintenance & Standards
Professional housekeeping and maintenance specialists ensuring every property meets our exacting standards for cleanliness and functionality.
Experience the Difference
Whether you're planning an extended London stay or exploring guaranteed rent opportunities, we'd be delighted to discuss how we can exceed your expectations.